I brought a sprocket today to print off some holiday photos. I've fully charged the printer, download the app and found it on my phones Bluetooth. When I open the app and click on printer settings the menu won't open. I keep getting an error message tellinge there has been and error. Sometimes it will try to download an update and then this fails to complete. No pictures will print - just keep getting a message telling me the printer isn't connected to Bluetooth. I've reset my phone,the app and the printer. Other than sending it back and getting my money back I'm not sure what else to do.