Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Hpsprocket 2 in 1 neither shutting down nor getting connected to Android

HP Recommended
Sprocket 2 in 1

Error message coming again and again..Cannot connect to the printer.


The LED and red lights are not shutting down and neither is printer connecting to phone.

0 Kudos
HP Support Agent
HP Support Agent
16,138 16,120 862 704
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Support Community. 


If the Sprocket does not print when you send a print job or turn on when you press the Power button, reset the Sprocket with a straight pin to clear any errors.

  1. Turn on the Sprocket.

  2. Remove the paper cover by sliding it away from the output slot, and then set it aside.

    1. Slide the paper cover

    2. Remove the paper cover

  3. Locate the Reset button.

    Locating the reset button

  4. Gently insert a straight pin into the reset button access point, and then press the Reset button for 3 seconds.

    The Sprocket resets and turns off.

  5. Turn on the Sprocket.



Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!



Have a great day!




I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation