Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Error message coming again and again..Cannot connect to the printer.
The LED and red lights are not shutting down and neither is printer connecting to phone.
Welcome to the HP Support Community.
If the Sprocket does not print when you send a print job or turn on when you press the Power button, reset the Sprocket with a straight pin to clear any errors.
Turn on the Sprocket.
Remove the paper cover by sliding it away from the output slot, and then set it aside.
Slide the paper cover
Remove the paper cover
Locate the Reset button.
Gently insert a straight pin into the reset button access point, and then press the Reset button for 3 seconds.
The Sprocket resets and turns off.
Let me know if this helps.
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