I accidentaly restarted my Sprocket during its firmware upgrade and now it's not functioning properl

[Bella31]

I accidentally restarted my Sprocket during its firmware upgrade and now it's not functioning properly. I have tried restarting my phone, and the Sprocket. I attwmpted to disconnect to reconnect and my Sprocket is no longer being detected from my phone 😞 please help

[TEJ1602]

@Bella31, Welcome to HP Support Community!

Looks like a hardware issue. We can try resetting the printer and try connecting it back. Here is how you do it-

You can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB charging cable is NOT connected to the printer.

1. Hold the power button for about 7 seconds in total. After 3 seconds, the Status LED light will turn off to indicate the printer is shutting down; continue to hold the Power button until the LED lights start to flash.

2. Release the power button. The LEDs will continue blinking for about 6 seconds.

3. While the LEDs are blinking, press and release the power button. The device will remain off until you power on again.

4. Power on; the printer will be reset to factoring settings. After a factory reset, all settings are reset to factory defaults (Custom Name, LED color, Sleep Time, Auto-Off, etc.)

Hope this helps! Keep me posted. 

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