I can't get the cartridge tray back into the printer M278-M281

[Casesar10]

I replaced the cartridges on the M278-M281 that has a pull out tray. But now the tray will not go back into the printer. Any suggestions? It won't slide in after much machinations (and an engineer husband's effort as well). It doesn't appear to be broken, it just won't lock in so I can close the door and it will slide in. Thanks

[Jay_G24]

Hi @Casesar10,

I'd like to help!

Remove and reinsert the toner 

Follow these steps to replace the toner cartridge in your printer.

1. Open the front door.

   Figure : Opening the front door

   

2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.

   Figure : Pulling out the toner cartridge drawer

   

3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.

   Figure : Removing the toner cartridge

   

4. Remove the toner cartridge.

      CAUTION: 

   Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print quality problems.

    

   

   Figure : Removing the toner cartridge from the packaging

   

5. Insert the toner cartridge into the drawer.

   Figure : Inserting the toner cartridge into the printer

   

6. Push the toner cartridge drawer into the printer.

   Figure : Pushing the toner cartridge drawer into the printer

   

7. Close the front door.

   Figure : Closing the toner cartridge drawer

   

Check if the hinges are broken and also check for jams in the Printer -Paper Jam Error

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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