Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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This did not work for my sprocket any recomendations
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Remove the Paper Cover and locate the pin-hole near the Paper Tray. Insert a straight pin into the hole to press the Reset Button until the printer turns off. Restart the device.
Let me know if that help.
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Sandytechy20 I am an HP Employee
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