I have white lines on my sprocket 200 prints. Battery is fully charged, cleaned rollers what’s next?

[Ruzina]

I have a sprocket 200 that is printing with white lines on one side. The sprocket is fully charged, there does not seem to be an upgrade required and I have tried to clean the rollers. But still problem persists. What can I do? The sprocket was purchased in 2020.

[zoey7886]

@Ruzina, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding White Lines on Prints from HP Sprocket 200! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing white lines on your prints from the HP Sprocket 200 even after making sure that it is fully charged and cleaning the rollers, here are a few additional steps you can take:

Reload the Paper:

• Remove the paper cover.
• Ensure that the paper is loaded properly with the HP logos facing down and shiny side up.
• Make sure the blue HP Print Quality Card (formerly called the Smartsheet®) is also loaded with the barcode facing down as it helps in cleaning and calibrating the printer.

Recalibrate with the Print Quality Card:

• Use the blue HP Print Quality Card that comes with the pack of HP Sprocket Photo Paper. Ensure you pass the card through the printer which cleans and calibrates the printer with the specific paper pack.

Update Printer Firmware:

• Ensure your mobile device is connected to the internet.
• Open the HP Sprocket App, and if a firmware update is available, follow the on-screen prompts to update it. Your printer should be charged to at least 25% before attempting a firmware update.

Perform a Hardware Reset:

• Open the paper cover and find the small reset button near the Paper Tray.
• Press and hold the reset button until the printer turns off. The printer will automatically restart. This action won't reset your personalized settings such as Custom Name or Personal Color.

Check the Print Quality Settings and Manual Adjustments:

• Make sure no external factors like dust or debris are influencing the paper path.
• Navigate to the "Help & How To" in the sprocket app to access more detailed troubleshooting instructions.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,