I’m set up phase and my printer won’t allow me to connect to Bluetooth / accessory

[Chayse1]

My sprocket studio printer won’t allow me to set up the Bluetooth connection. I have tried everything several times and it won’t allow me to accept this accessory. Please help- I just took this printer out of packaging.

[Max3Aj]

Hi @Chayse1, Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

I understand you're having trouble connecting your HP Sprocket Studio printer to Bluetooth during setup. Since you've just unboxed the printer, let's walk through a few steps to get you up and running:

1. Ensure the Printer Is Powered On and Ready

   • Connect the printer to a power source and turn it on.
   • Wait until the printer is idle and not showing any error lights.

2. Download the HP Sprocket App

   • Install the HP Sprocket app from the Google Play Store or Apple App Store.
   • Open the app and enable Bluetooth on your mobile device.

3. Pair the Printer via the App

   • In the app, tap the Menu (☰) > Sprocket > Manage Printers.
   • Tap Add New Printer and select your Sprocket Studio from the list.
   • If prompted, allow permissions and confirm pairing.

4. Troubleshooting Tips

   • Make sure your mobile device is within 1 meter (3 feet) of the printer.
   • Restart both the printer and your mobile device.
   • Clear any previous Bluetooth pairings from your phone that might conflict.
   • Try resetting the printer by holding the Power button for 7 seconds until it turns off, then power it back on.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

Regards,
Max3Aj