Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Worked great on the sample 10 pack. Changed cartridge and new paper and it keeps saying it is jammed. I have done all suggested fixes and nothing has worked.
@MJPRIDGEON, Welcome to HP Support Community!
Check the User Guide for any help. If the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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TEJ1602 I am an HP Employee
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