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MJPRIDGEON
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I purchased HP Sprocket Studio Paper Jam

HP Recommended
Hp Sprocket Studio
iOS

Worked great on the sample 10 pack. Changed cartridge and new paper and it keeps saying it is jammed. I have done all suggested fixes and nothing has worked.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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@MJPRIDGEON, Welcome to HP Support Community!

 

Check the User Guide for any help. If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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