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I received a 2 in 1 Sproket and I cannot close the view finder. I tried to reset

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Sproket 2 in 1

I just received the 2 in 1 sprocket and cannot close the view finder.  I followed the instructions in a prior issue and reset it, but it still will not close.

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Message 2 of 2
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Hi @JT51,


Thank you for posting on HP Forums,

Flower_Bud is at your service.


As I understand, the viewfinder does not close.


I suggest you contact our phone support. 

HP Support can be reached by clicking on the following link:


* Open link:

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.


They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

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