Lines on pictures, warranty status

[Xy120]

I’ve recently bought a ho sprocket Hp and only use it today for the first time. All the photos sprinted have white lines on them. I’ve also tried the instructions given by Hp websites, including upgrading firmware to the latest version, and also  putting the Smartsheet it and performs a print job but none of them seems practical and useful.

also, I tried to track my warranty status but it seems that informations of the product I bought are not available for the warranty status check, and I wonder it how.

hope someone would help. Thank you 

[rick-s]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[Xy120]

I haven’t gotten any private messages from any identified HP contact yet. May I know approximately how long will they take ? 

[ArturGrenda]

Hello,

Me and seems like other few hundred people have been having the same issue since 2017. Have you not had a chance to fix this problem yet?

I followed all the troubleshooting steps on the forums and available online including but not limited to using genuine ZINK paper, using the calibration sheet, updating the firmware, cleaning the device inside, resetting and contacting support.

Could you please contact me to resolve this? I just bought this new device and it is not working from the beginning and wasted 10 sheets of paper.

Best regards,