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haannahh
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Message 1 of 4
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My Sprocket Just Won’t Connect to my Phone

HP Recommended
HO Sprocket 200
iOS

I did all of the things it said to do for if your sprocket just won’t connect, I reset it, I turned my phone and the sprocket on and off, the paper is all good. I used it a week ago and everything was fine. I keep it charged always but it just won’t connect to my phone and it doesn’t show up on the sprocket app. My location and bluetooth is on.

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Valsimot
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Can you try connecting with a different phone to eliminate are you having sprocket or smartphone issue?




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haannahh
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Yes I tried connecting on another phone but won’t show up as a connecting option on theirs either. At first it was sprocket problem with just not being able to print but now it has both sprocket and phone issues with connecting.

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Valsimot
Level 12
Level 12
5,938 5,922 700 986
Message 4 of 4
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Step 1 check your Sprocket warranty status.

Step 2 find yourself closest repair centre if under warranty.

 




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