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Snowyapple
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Message 1 of 2
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My Sprocket won’t turn off

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Example: HP Sprocket Zlink

I got my sprocket and I was able to print 1 photo then the LED light turned orange, I tried charging it for a hours but I can’t turn it off, I’ve tried to reset it and there’s I reset button/pin Insert

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Snowyapple

 

Welcome to the HP Support Community. I'd be happy to assist you with the sprocket issue. 

 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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