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Sofia5
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Message 1 of 2
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My hp sprocket don’t turno on!

HP Recommended
KR7CCA4377
iOS 12 - 12.0.1

Thank you

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Sofia5, Welcome to HP Support Community!

 

Try Resetting the Printer and check if it works

  1. Turn on the printer.

  2. Locate the reset button near the charging port.

    Figure: Locating the reset button

    Locating the reset button
  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

Keep me posted.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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