Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
@Sofia5, Welcome to HP Support Community!
Try Resetting the Printer and check if it works
Turn on the printer.
Locate the reset button near the charging port.
Figure: Locating the reset button
Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.
The printer resets and turns off.
Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602 I am an HP Employee
Didn't find what you were looking for?
Ask the community