My printer is always printing with a pink tint and I've tried resetting the printer and re-downloading the app but nothing's working. I'm also positive that I'm using the right paper so I don't know what to do.
Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!
I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution!
Let's first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.
If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned under "What can I do to improve print quality?".
The last step is to completely reset the sprocket. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.
Once done, reconnect the printer via Bluetooth and then try to print.
Is the issue specific to one picture? Please try printing different pictures to check and isolate the issue. Also, try to uninstall and reinstall the HP Sprocket app.
If the above steps did not help, then, please contact the HP phone support to get further assistance.