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April1976
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My phone won’t connect to my sprocket

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Hp sprocket
iOS

Tried everything 

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KV01
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Same issue. Has worked fine for two years.  It’s connected via Bluetooth. My phone prompts me to open the app when I turn it on but when I go to print it can’t find the printer  app was just updated so something changed. 

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Usernamexxxxxxx
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If it connects via bluetooth but not the app - try uninstalling and reinstalling the sprocket app. I had the same problem and that fixed it. 

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MeHbH
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Hi ,

 

Can you update your app to the latest version on available on the app store. If you still face issues with connecting your app with your sprocket printer , then try uninstalling and reinstalling your app. 

 

I hope this helps.

 

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem

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