cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
2 1 0 0
Message 1 of 4
312
Flag Post

My sprocket 200 keep disconnecting

HP Recommended
HP Sprocket 200

Hello. I’ve been having this problem for a while. The sprocket connects at first and you can print a few pictures but then all the sudden it’s disconnects and you can re connect it. And yes I do have my Bluetooth on and yes the sprocket is on.

Thank you.

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
7,145 7,111 459 506
Message 2 of 4
Flag Post
HP Recommended

Hi @Clara_gscr,

 

I'd like to help!

 

What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?

 

Try uninstalling and the sprocket app, restart your phone and then install it back again and check.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi! 
Thank you so much for replying.

I have an IPhone 7.

I tried deleting the app, restarting my phone and re installing it but it’s still not working...

I had a different iPhone when I go the sprocket and the same thing happened.

Again, thank you.

 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
7,145 7,111 459 506
Message 4 of 4
Flag Post
HP Recommended
  • Have you tried connecting the sprocket to any other device? If yes, you need to forget the printer on all the devices it was connected previously.
  • Have you tried removing the printer from your Bluetooth devices and re-adding it? If no, please do it.

Restart the devices and try again.

 

Also, try and update the sprocket firmware 

 

Upgrade the Sprocket firmware

HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.

  1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

  5. Look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the firmware is up-to-date.

Update your ios-

 refer to this document - Update your iPhone, iPad, or iPod touch

 

Let me know if this helps!

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation