cancel
Showing results for 
Search instead for 
Did you mean: 
Arika1
New member
1 0 0 0
Message 1 of 2
221
Flag Post

My sprocket is connected but it will not pair and I have tried resetting

HP Recommended
Samsung galaxy j3 2016
Android 5 Lollipop and older

Hi

I have had my sprocket for about a yearange now and it was working fine until now I went to go usee it but it will not connect but it says it is paired. I have already looked on Google and I have already tried to reset it delete the app restarto my phone but it won't work.

Thank you

Arika

0 Kudos
1 REPLY 1
Grubba
Level 2
28 25 0 2
Message 2 of 2
Flag Post
HP Recommended

Hello, and welcome to the forum! I am the lucky owner of a Sprocket plus myself, and I found that it is a great little product. The Sprocket can only connect with one mobile device at a time. Please check that you don't have another mobile device paired with your Sprocket.  Hope this helps. I am not an employee of HP

Midlife
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation