My sprocket just blinks red and green when charging and it won’t turn on its stays dead

[Ephany]

So I just purchased my sprocket and when I opened it up it wouldn’t turn on so I thought it was dead so when I went to plug it in it would just blink red so I got a charge for 30 minutes it still was blinking red so then another 30 minutes went by and it still was blinking red so then I charged it for another hour and it still was blinking red and I knew at that point I recap broke printer. Right now it blinks red and green the green comes on for like a second and then it blinks red like eight times and then it blinks green ones. When I unplug the charger there’s no light on and when I try to turn it on nothing turns on I already reset it 1 billion times I put the paper and tried charging it I took the paper out and tried charging it and nothing happens please help for this item was expensive

[Dragon-Fur]

@Ephany 

You can (should, in fact) contact Support and ask for help.

HP Sprocket Photo Printer - Support

Scroll down > Under "Support > Click Contact Us

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