My sprocket started printing w lines, but nothing happens when I click Upgrade.

[AmberDawn21]

I have an HP sprocket and love it. I have printed many photos but then I started getting low quality photos with streaks across them. I thought maybe I needed a firm upgrade. When I click that option in the app menu, nothing happens. I’ve deleted the app and downloaded it again. I’ve reset my sprocket itself. I love using it so if anyone can help me that would be appreciated. 

[Irfan_06]

Hi @AmberDawn21,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the sprocket hardware and may need replacement.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support