My sprocket will not charge. I’ve had it on the charger for over 24 hours and the red light is still

[lexikllr]

I had not done anything different than usual, I was printing off a bunch of pictures to use in christmas presents and suddenly it just stopped. I figured it was dead so i put it on the charger. normally after about 15 minutes i can start using it again, but at this point it’s been on a charger for 24 hours and still has the red light on, I’ve tried to take it off the charger and turn it on, but nothing happens.

[Kumar0307]

Hi @lexikllr

Welcome to the HP Support Community. I'd be happy to assist you.

Let us reset the sprocket:

1. Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.

   NOTE: 

   The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.

   Example of resetting the HP Sprocket Select Photo Printer

   

2. Turn on the Sprocket.

If the red light is blinking, follow the steps mentioned in this document.

If the sprocket powers ON, Upgrade the Sprocket firmware

HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.

1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

2. On your mobile device, open the HP sprocket app.

3. Tap the Menu icon , and then tap sprocket.

4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

5. Look for a firmware upgrade.

   • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

   • If a firmware upgrade option does not display, the firmware is up-to-date.

Hope this helps! Keep me posted. 

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