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My sprocket will not connect to Bluetooth and when it is turned on it will not turn off

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I have updated the app and have followed all the previous forum suggestions re: resetting. I have an Android. The sprocket initially printed when I first bought it but now it won't let me connect to Bluetooth at all.

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@TLL1010, Welcome to the HP Support Community!


What model sprocket are you using?

Which version of Android is installed on your mobile device?


You may perform the troubleshooting steps mentioned in this document.


Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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