cancel
Showing results for 
Search instead for 
Did you mean: 
Keldel10
New member
1 0 0 0
Message 1 of 2
285
Flag Post

My sprocket will not hold a charge and continuously blinks red/green

HP Recommended
Sprocket
iOS 12 - 12.0.1

Hello,

 

I have a Sprocket that quit holding a charge.  It started blinking red and green at the same time.

I found some answers about resetting it, reinstalling app, etc and I've tried them all and nothing works.  It won't hold a charge long enough to do a thing.  I would love a contact to talk to a real person.

Thank you!

0 Kudos
1 REPLY 1
senan6806
Retired
Retired
4,667 4,662 307 411
Message 2 of 2
Flag Post
HP Recommended

@Keldel10

 

A warm welcome to HP Support Community!

HP Sprocket requires 60-90 minutes to fully charge the battery. If the printer is not powering on after a sufficient amount of charging, then its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Have a great day!

Senan6806


I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation