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Message 1 of 2
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My sprocket will not hold a charge and continuously blinks red/green

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iOS 12 - 12.0.1



I have a Sprocket that quit holding a charge.  It started blinking red and green at the same time.

I found some answers about resetting it, reinstalling app, etc and I've tried them all and nothing works.  It won't hold a charge long enough to do a thing.  I would love a contact to talk to a real person.

Thank you!

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Message 2 of 2
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HP Recommended



A warm welcome to HP Support Community!

HP Sprocket requires 60-90 minutes to fully charge the battery. If the printer is not powering on after a sufficient amount of charging, then its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Have a great day!


I am an HP Employee

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