Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
My sprocket won’t power down and cannot pair to my mobile device. How do I resolve this problem?
Go to Solution.
This should solve your problem!
1. Locate the reset button near the charging port.
2. Gently insert a straight pin into the reset button access point, and then press the reset button for 3 seconds. The printer resets and any previously illuminated LED’s turn off.
3. Turn on the printer by pressing and holding the power button until the white LED illuminates
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