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My sprocket won’t print I have the 2 in 1 by the way.When I try to print it starts of printing but,

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Product name:Sprocket 2 in 1

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Hi @Raelyn


Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 


Let's try resetting the mobile devices and sprocket - 


1) Turn off your mobile device, and then turn it back on.
2) Turn on the Sprocket.
3) Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.


Example of resetting the HP Sprocket Select Photo Printer


4) Turn on the Sprocket.


Also, try updating the firmware - 


1) Make sure the Sprocket is on and your mobile device is connected to the Internet.

2) On your mobile device, open the HP sprocket app.

3) Tap the Menu icon , and then tap sprocket.

4) Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

5) Look for a firmware upgrade.

  • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

  • If a firmware upgrade option does not display, the firmware is up-to-date.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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