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discommmom
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My sprocket won’t stay charged

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My sprocket won’t hold a charge, no matter how long it’s plugged in. When charging, the light flashes green and red, never turning to solid green. When I turn on the printer and check its  settings in the app, it has shown the battery to be at 100%, however if I try to print something (while plugged in or not), it will shut off after a few seconds. This has gotten progressively worse over the last month, and now I can’t get anything to print before it turns itself off. Even while plugged in. 

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Betty0610
HP Support Agent
HP Support Agent
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@discommmom

 

Welcome to the HP Support Community.

 

Try he steps from here: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05241268 and https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05938618

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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