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Not pairing

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Bought the unit today. Worked perfectly first time. My husband then tries to connect. The printer required an update which he did. Now it will not work at all. Have reset, forgot etc. Nothing.
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Message 2 of 2
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HP Recommended

Hi @Sara23,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP Sprocket wherein it is not working.


Let's go through a few steps that may help to fix this issue from the links below:

1. Improving Print Quality


2. Setting up the Printer


3. Frequently Asked Questions (FAQs)


If the issue still persists, you may contact HP Technical Phone Support at this link:
Select the country where you are located and type the product# or the serial number of the unit and then choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Click on 'Show Options' icon and then scroll down the page and select 'Get Phone Number' to get the phone number. 


You have a good day ahead.

I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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