Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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I am having the exact same issue! I have had the printer about a year and it worked great. Until it didn't. Rapid red and green flashing charging light, won't hold charge. Help????
@scrapperpdx, Welcome to HP Support Community!
Upgrade the Sprocket firmware
HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.
In Printer Settings, look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Reset the printer
Reset the printer with a straight pin to clear any errors.
Turn on the printer.
Locate the Reset button near the charging port.
Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.
The printer resets and turns off.
Let me know the outcome.
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TEJ1602 I am an HP Employee
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