Original Sprocket won’t Update

[LilMHW]

My original Sprocket needs a firmware update but every time I tap it, nothing happens, I’ve reset & charged but still nothing. I believe this is why it is not printing colours correctly. 

[Nal_NR]

Hi @LilMHW,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Could you please help me with the current OS version?

Thanks

[LilMHW]

IOS 16.7.8 iPhone X. 

[LilMHW]

16.7.8 iPhone X

[Nal_NR]

Hi @LilMHW,

Thanks for sharing the details. 

Kindly go to the HP website and select the exact model/ serial number of your HP sprocket and select your current OS ver, and see if it is compatible. If yes you will find the firmware update. 

Also, let me know what is the error you are getting.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[LilMHW]

This doesn’t work, there is nowhere on the website to enter my serial number and IOS to find the compatibility. The link to the website just sends me round in circles & eventually refers me back to here. My app is already showing an update available but I click on it and nothing happens. I have the original sprocket and IOS 16.7.8 iPhone X. 

[Nal_NR]

Hi @LilMHW ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!