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‎09-28-2019 03:27 PM

HP Recommended
Product: X7N08A
Operating System: iOS

I used my sprocket last Sunday with no issues. The app updated today and today my phone recognizes my sprocket and the sprocket app pops up the dialog asking for permission to print to my sprocket BUT then the sprocket app has a dialog saying it is looking for a printer which it never finds. 

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2019 04:24 PM

HP Recommended

I had the same issue until I unistalled and reinstalled the sprocket app. Now it works. 

View solution in original post

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3 REPLIES 3

‎09-28-2019 11:36 PM

HP Recommended

I used the app yesterday, today I am experiencing the same. Any help would be great! 

 

I've reset the printer, my phone, uninstalled and reinstalled the app, and even tried to connect it to another device with no luck!

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‎09-29-2019 12:24 AM

HP Recommended

Yes I am having the same issue. 

Have tried all the ‘trouble shooting’ options and it’s still ‘looking’ for the printer even tho it’s connected in blue tooth. 

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‎10-02-2019 04:24 PM

HP Recommended

I had the same issue until I unistalled and reinstalled the sprocket app. Now it works. 

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