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Phone says sprocket not connected

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I’m having the same issue except none of that worked!!!

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  You may wish to try the following steps :


Install the HP sprocket app on your mobile device, and then pair your mobile device to the printer using a Bluetooth connection. The app is required to connect the printer and print photos from your mobile device.
  1. Go to the HP Sprocket homepage, and then follow the on-screen instructions to download and install the app.
  2. After the app installs, turn on the printer.
    Figure : Turning on the printer
    Turning on the printer
  3. On your mobile device, open the Bluetooth settings menu.
    A list of nearby devices display.
  4. Look for HP sprocket (xx:xx) in the list.
    • If the printer displays in the list, tap it, and then continue to the next step.
    • If the printer does not display in the list, tap Search or Scan, depending on your mobile device. When the printer displays, tap it, and then continue to the next step.
    Figure : Example of HP sprocket in the devices list
    Example of  HP sprocket in the devices list

   If after choosing your sprocket and yet your phone still show unconnected, you may wish to check your battery level.

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Please try the below steps ..


  1. Turn on the printer.
    By default, the printer is set to turn off after 5 minutes. To change when the printer automatically turns off, open the HP Sprocket app on your mobile device.
  2. Tap the Main Menu icon , tap sprocket, and then tap Auto Off. Select when you want the printer to turn off.
  3. Charge the printer. On the printer, look for white and green indicator lights. The Status Indicator light is solid and white when the printer is turned on and the Charging Indicator light is solid and green when the printer is fully charged.
  4. Confirm Bluetooth is turned on and paired with your printer. On your mobile device, make sure Bluetooth is turned on and paired with your printer.
  5. If the printer is already paired to your mobile device, turning Bluetooth off and then on might resolve the issue.

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