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02-20-2018 10:47 AM
02-21-2018 05:04 PM
Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!
I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution!
Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. I understand you have already performed all possible troubleshooting before posting this on HP Forums. However, I would like to ensure if you have followed these steps before contacting our HP phone support for further assistance.
Let's first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.
If the issue still persists, go to HP Sprocket Photo Printers - Improving Print Quality and perform the steps mentioned under "What can I do to improve print quality?".
Alternatively, you can go through this link: HP Sprocket Photo Printers - Frequently Asked Questions (FAQs)
The last step is to completely reset the sprocket. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.
Once done, reconnect the printer via Bluetooth and then try to print.
If you have followed these steps and still having the issue, I would personally suggest this could be a possible hardware failure with the printer. I would recommend you contact our HP phone support for further assistance.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
If you have any troubles, let me know and I will do my best to help!
Hope this helps, for any further queries reply to the post and feel free to join us again
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
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I am an HP Employee
03-28-2018 06:52 AM
This is Vignesh B.
Welcome to HP Consumer Support Forum. I am happy to assist you!
Please try the below mentioned Troubleshooting steps and let me know if this helps you resolving the issue.
First of all, I would like to inform you that the alignment or calibration sheet is must to get the printer calibrated to the best quality mode. The alignment or calibration sheet should be placed for every stack (10 Pages). In case, if you dont have the alignment sheet, the alignment sheet will come with every set of papers you purchase. Please follow the below mentioned troubleshooting steps if the issue still persists
Step 1 : please make sure you have the alignment placed in the paper tray. So, that the printer would be calibrated to the best quality mode.
Step 2 : In Case, if the issue still persists, Please go the sprocket application on the mobile, Please click on the firware updates on the left pane. Please update the firmware.
Step 3 : Please turn off the printer and turn it back on.
Step 4 : Please place the alignment sheet one more time and then try printing.
We hope this helps you resolving the issue
Please contact 1-800-474-6836 for any assistance. We work 24*7.
Thank you for choosing HP. Have a wonderful day ahead.
Please click the "Thumbs Up", to say thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.
I am an HP Employee.
I am an HP Employee