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I use sprocket's app to take the photo and then print it. Going back later I was not able to find the images I had printed using Sproket. They were not in my normal Photo file. Do these pictures disappear after printing? How do I save them permanently? Can I retrieve the ones that disappeared? Please help. Photos can not ever be taken again.
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Hi @tabdet,


Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.


I see from the post that you are having issues with the photos taken from your HP Sprocket. Don't worry as I have a few suggestions which should help you resolve this issue.


To provide you with an accurate solution, I'll need a few more details

What is the product number of your product? Use this link to find it: 

When was the last time it worked?


Here's a related HP Forum post which seems to have helped others: Click here


Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

I am an HP Employee

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