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KimT68
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Pink Hue on all photos

HP Recommended
Sproket 100

I have done everything to try to fix this pink hue problem, even re-setting the Sproket.  I noticed other people are having the same problem, have you done an up-date to fix this problem yet?  If not, I will have to take it back and I really don't want to but the picture quality is terrirble.  And yes I am using the Zink paper as reccommended.  

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Dvortex
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Hello, @KimT68 – Hope you are well 🙂


Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!


I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution!

 

Let's first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.

 

If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned under "What can I do to improve print quality?".


The last step is to completely reset the sprocket. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.

Once done, reconnect the printer via Bluetooth and then try to print.

 

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂


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DVortex
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KimT68
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Like I said in my first post, I did all of that.  I will just take it back.

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Dvortex
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Hello, @KimT68

 

Thanks for the update!

 

You can contact the HP phone support to get the printer service options, if needed.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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DVortex
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