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LauraAndrews
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Pink pitcures

HP Recommended
Sprocket

Pink pictures, brand new unit and paper.  Very disappointed. I tried the helps posted, without success. Can I return it and get my money back?

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IPGRicky
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Message 2 of 4
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HP Recommended
Hi,

This is Vignesh B from HP.

I am glad to assist you with this issue. Please follow the below mentioned troubleshooting steps in order to resolve the print quality issue

1. Please make sure you place the alignment sheet yo make sure that the printer is calibrated to the best quality mode.
2. Please try to update the printer firmware in case if the issue still persists. You can open the printer application and update the printer firmware at the left pane.

Please contact HP at 1-800-474-6836 to get more information.

Thanks,
Vignesh B

Please click on kudos for thanks. We hope this helps you to resolve the print quality issue.
Ricky
I am an HP Employee
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F_1
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Message 3 of 4
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HP Recommended

Dear Customer

 

Welcome to HP Support Forum

 

Please ensure the below steps are followed

 

Step 1: Use genuine HP Sprocket Photo Paper

Step 2: Full charge the printer

Step 3: Upgrade the printer firmware

Step 4: Clean the output rollers

 

Kindly follow below link for detailed remedy steps

 

https://support.hp.com/sg-en/product/hp-sprocket-photo-printer/12635221/model/12635222/document/c056...

 

Hope this information supports your trouble shooting. Keep updated on the outcome. All the best!

I am an HP Employee. I am speaking for myself and not for HP
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Cheron-Z
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Hi F_1

 

Please check the private message I sent you.

Click the envelope icon at the top right to access private messaging.

 

Thank you 

I work on behalf of HP
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