Polaroid border removed

[laurajane_99]

I began printing all my photos as polaroids, but when i went to print most recently i have found that the border has been removed. I was wondering if this border will be brought back or if there is a way to get the same style border from a different place?
Thanks

[Riddle_Decipher]

@laurajane_99

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand you need the Polaroid border,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted to upgrade the firmware of your printer?

Or perform a hard reset?

While you respond to that, here's what I recommend you do:

Let's start with the firmware upgrade: Click here to find and install the same for your device.

If the issue persists, follow the below steps to reset the device:

If the printer does not print when you send a print job or turn on when you press the power button, reset the printer with a straight pin to clear any errors.

1. Turn on the printer.

2. Locate the reset button near the charging port.

   Figure : Locating the reset button

   

3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

   The printer resets and turns off.

4. Turn on the printer.

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.