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vtaglieri
Level 1
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Message 1 of 2
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Printer claims it can't connect but it is connected

HP Recommended
HP OfficeJet Pro 8710
macOS 10.12 Sierra

So I had a huge issue with the printer not waking up, spent last Friday night uninstalling and re-installing everything, and the printer now prints.

 

But, Instant Ink can't communicate with the printer. The ethernet cable is plugged in securely. We have an internet connection. and the computer can communicate with the printer.

 

What should I do? the online instructions are all about wireless printing issues -- we aren't going wireless because it can't be trusted. We are using a direct internet connection so the computer can find the printer.

 

Please help.

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Sunshyn2005
Level 13
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Message 2 of 2
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HP Recommended

Hey @vtaglieri, please provide me with either your Instant Ink account or the email address associated to your account. Please do not post this information publicly, instead, send me a private message. 
 
How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...
 
Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


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