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Pavy1
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Solved!

Printer not working

HP Recommended
Sprocket
iOS
Hi I've had my HP Sprocket since November and has been working absolutely fine.. since yesterday it has stopped printing.
It's paired with Bluetooth it's fully charged it's making the printing sound for a few seconds then stops
There are no error messages the red light doesn't come on. If I try again it makes the same sound as if starting to print then stops again
I have tried resetting it, have tried "forget the device", have tried using different phone/ iPad , have tried putting new pack of paper with the blue paper but it's not even printing the calibration page
Any ideas?!
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greenturtle
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Hi,

Thanks for using the HP Forums.

 

Seems like a Hardware issue from the description.

 

Contact HP for a replacement : 

 

http://www8.hp.com/us/en/contact-hp/support.html

 

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

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greenturtle
Level 15
Level 15
13,396 13,344 1,363 3,546
Message 2 of 5
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HP Recommended

Hi,

Thanks for using the HP Forums.

 

Seems like a Hardware issue from the description.

 

Contact HP for a replacement : 

 

http://www8.hp.com/us/en/contact-hp/support.html

 

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.

View solution in original post

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Pavy1
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Thanks, will try that but it's asking me for the serial number to even get in contact with someone - I don't have there box anymore. Where else can I find this?!
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greenturtle
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Hi,

 

If you open the Sprocket battery compartment and remove the photo paper, the information on the serial number is there.

 

Please do no post the serial number or any personal details on this forum.

 

Thanks.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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Pavy1
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Oh great thanks for your help!
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