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‎01-07-2018 05:30 PM

HP Recommended
Product: HP Sprocket Photo Printer

I have wrote into the Live Chat 3 separate times now and all three times, the agent disconnected on me. 

 

 

Screen Shot 2018-01-07 at 4.19.59 PM.pngScreen Shot 2018-01-07 at 4.06.29 PM.png

 

 

My printer is printing pink pictures. I have reset it, updated the firm ware, and bought new ZINK Smartsheets. I've loaded a total of 3 smartsheets and nothing has worked. I have followed all the instructions on this link  http://hp.care/2ilvn9u and still nothing. 

 

Pink.jpeg


The Sprocket is brand new. 

 

I have been told that I need to just call in but have never been given a phone number. 

 

Please help. 

 

 

1 REPLY 1

‎01-07-2018 07:13 PM

HP Recommended

You can try fb messaging them. I did and they replied via email. it's better than LiveChat as once the Live Chat disconnected there is no one following up.

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