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Printer printing pink photos

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HP Sprocket Photo Printer

I have wrote into the Live Chat 3 separate times now and all three times, the agent disconnected on me. 



Screen Shot 2018-01-07 at 4.19.59 PM.pngScreen Shot 2018-01-07 at 4.06.29 PM.png



My printer is printing pink pictures. I have reset it, updated the firm ware, and bought new ZINK Smartsheets. I've loaded a total of 3 smartsheets and nothing has worked. I have followed all the instructions on this link and still nothing. 



The Sprocket is brand new. 


I have been told that I need to just call in but have never been given a phone number. 


Please help. 



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You can try fb messaging them. I did and they replied via email. it's better than LiveChat as once the Live Chat disconnected there is no one following up.

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