Printer - sprocket 200

[Ella12345]

My printer isn't working. It flashes red while on charge but has been on charge all night, if I remove the charger and try to turn the sprocket on nothing happens no matter how long I hold the button or how many times i press it. I tried pressing the reset button while the printer was on charge and the white light at the other end of the printer started flashing. I cant find answers anywhere on the internet for this or in the guide you get when you get the printer. I also tried a factory reset and also didnt work because I cant turn on the printer when it's not on charge. Any ideas at all ?????

[sandytechy20]

@Ella12345

Welcome to HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".Fill the web-form.
6. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.