My printer isn't working. It flashes red while on charge but has been on charge all night, if I remove the charger and try to turn the sprocket on nothing happens no matter how long I hold the button or how many times i press it. I tried pressing the reset button while the printer was on charge and the white light at the other end of the printer started flashing. I cant find answers anywhere on the internet for this or in the guide you get when you get the printer. I also tried a factory reset and also didnt work because I cant turn on the printer when it's not on charge. Any ideas at all ?????