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‎06-03-2017 11:50 AM

HP Recommended
Product: HP sprocket
Sprocket will not turn on. When power button is pressed, white light flashes on but only for a second, and then does nothing after. Sprocket is fully charged and reset doesn't work
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1 REPLY 1

‎06-04-2017 02:48 PM

HP Recommended

Hi @Kmwatts93,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that your HP Sprocket will not power on.

 

This could be a hardware issue with the unit.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: http://hp.care/2qyfzBm

 

If the issue persists, then you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23 - HP Support.
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