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Printing blanks

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HP strocket (14:99)

I have tried to print 3 photos with the strocket and all 3 came out blanks. What am I doing wrong?

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HP Support Agent
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Welcome to the HP Support Community!


I recommend you follow the below steps and check if it helps.

  1. Turn off the printer.

  2. Remove the top cover by sliding it away from the output slot, and then set it aside.

    1. Slide the top cover

    2. Remove the top cover

  3. Remove any loose photo paper from the input tray.

  4. Reload the HP Sprocket Photo Paper with the blue Print Quality Card (formerly Smartsheet). Make sure the blue card is on the bottom of the stack with the barcode facing down, and the HP Sprocket Photo Paper with the HP logos facing down.


    Keep the blue card until you are done with all 10 sheets, and then discard it.

    Loading HP Sprocket Photo Paper

  5. Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.

    1. Align the top cover

    2. Slide the top cover

  6. Turn on the printer, and then resend the print job.

Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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