Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I have an Hp sprocket 2n1 and it stopped printing and won’t turn off I have tried resetting and still nothing. It worked fine yesterday.
Welcome to the HP Support Community.
Upgrade the Sprocket firmware:
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-sprocket-2-in-1/17261493/document/c05937610
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