cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
223
Flag Post

Re: I have an older Sprocket, it connects via Bluetooth, but the app says Problem with setup.

HP Recommended

Hi I am having the same issue. It keeps coming up with setup error when I try to connect. My product number is Z3Z91A and serial number is [Personal Information Removed]

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
11,668 11,654 646 480
Message 2 of 2
Flag Post
HP Recommended

@EKleemann_99

 

Welcome to the HP Support Community.

 

Which phone are you trying to connect the device to?

 

Try the steps from here: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05937610

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation