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- HP Community
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- Re: I have an older Sprocket, it connects via Bluetooth, but...

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09-19-2020
07:06 PM
- last edited on
05-02-2023
06:25 AM
by
JessikaV
Hi I am having the same issue. It keeps coming up with setup error when I try to connect. My product number is Z3Z91A and serial number is [Personal Information Removed]
09-20-2020 03:25 PM
Welcome to the HP Support Community.
Which phone are you trying to connect the device to?
Try the steps from here: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05937610
Let me know if this helps.
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Thanks!
Have a great day!
I am an HP Employee