cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
EKleemann_99
New member
1 0 0 0
Message 1 of 2
355
Flag Post

Re: I have an older Sprocket, it connects via Bluetooth, but the app says Problem with setup.

‎09-19-2020 07:06 PM - last edited on ‎09-20-2020 03:09 PM by Moderator

HP Recommended

Hi I am having the same issue. It keeps coming up with setup error when I try to connect. My product number is Z3Z91A and serial number is [Personal Information Removed]

Category:
1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
17,718 17,700 984 852
Message 2 of 2
Flag Post

‎09-20-2020 03:25 PM

HP Recommended

@EKleemann_99

 

Welcome to the HP Support Community.

 

Which phone are you trying to connect the device to?

 

Try the steps from here: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05937610

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation