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Re: I have an older Sprocket, it connects via Bluetooth, but the app says Problem with setup.

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Hi I am having the same issue. It keeps coming up with setup error when I try to connect. My product number is Z3Z91A and serial number is [Personal Information Removed]

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Welcome to the HP Support Community.


Which phone are you trying to connect the device to?


Try the steps from here:


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!




Have a great day!

I am an HP Employee

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