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Laurelwilsonn
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Message 1 of 2
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Re: Phone forced me to "forget" the sprocket on Bluetooth, now it won't connect

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This exact same thing happened to me and I tried resetting it and it doesn't work
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sandytechy20
HP Support Agent
HP Support Agent
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@Laurelwilsonn

 

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

 

They might have multiple options to help you on this.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

 

Keep me posted for any other assistance,

Cheers.

 

Sandytechy20
I am an HP Employee

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