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‎03-28-2020 09:36 AM

HP Recommended
Product: Sprocket 200

When will you be reapplying the reveal content to the sprocket app? I'm quite annoyed to discover that the reveal content is no longer available particularly for use of viewing video clips. This can't be right as this product now no longer the full service that I originally bought into as it was originally advertised because you have taken this option away. It was also one of the main reasons I purchased the sprocket in order to be able to place memories into a scrapbook and be able to have the option of looking back on clips that couldn't be captured in a single photo. Very disappointed that there was no consideration for existing customers who have paid good money for this service and enjoy using this feature.

3 people had the same question
1 REPLY 1

‎04-01-2020 08:04 AM

HP Recommended

@Panda93

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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I am an HP Employee

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