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‎01-24-2020 03:35 AM

HP Recommended
Product: HP Sprocket
Operating System: Android 9.0 Pie

I cannot connect my sprocket to my phone whatsoever! I've read previous threads and troubleshoots where I have cleared my bluetooth cache and then restarted my phone. I've made sure the printer is fully charged, the firmware is up to date, I've reset with a straight pin and nothing is working! PLEASE how can I connect to my printer???? 😞

1 REPLY 1

‎01-28-2020 06:51 AM

HP Recommended

Hi @iknowpanda

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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