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Says reload paper and already loaded then prints but nothing comes out and stay half way

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Hp sprocket

Says it has no paper but it’s loaded and it prints but stays half way and it’s blank don’t understand why someone please help 

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Thank you for posting your query on HP Community,


Can you try to take out the paper and then put it back?  Do you still see the error?


If the paper has been in the printer for some time it may curl due to humidity.  I would suggest the following:  remove the paper from the printer and lay it on a flat surface.  If the paper does not lie flat take note of which way the paper is curled and gently roll the paper in the opposite direction until it will lay flat.  Load the paper back in the printer and try again.


Reset the printer:


  1. Turn on the printer.

  2. Locate the reset button near the charging port.

    Figure : Locating the reset button

    Locating the reset button
  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

Upgrade the firmware:


Upgrade the printer firmware using the HP sprocket app. HP regularly releases printer updates.

  1. Make sure the printer is charged 50% or more.

  2. Make sure the printer is on and your mobile device is connected to the Internet.

  3. On your mobile device, open the HP sprocket app.

  4. Tap the Menu icon , and then tap sprocket.

  5. Tap Printers, and then tap your printer in the list.

    The printer information screen displays.

  6. Look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the printer firmware is up-to-date.

Let me know how it goes for further assistance!


That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

I am an HP Employee

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