Seeing poor quality print and seeing strike lines in the photo print

[pradeepkammella]

Bought spracket today morning from amazon and i charged it fully , but when printing photos i see strike lines and photo print quality is very poor. Can you help me to get this rid of this or do i need to return the spracket to amazon back??

Any help is appreciated.

App version : 2.61.4(6590)
firmware version : 1.1.8
hardware version :6
Mac address : c4:30:18:2b:a7:58

Note > firmware is updated and still see the same quality.
tried installing the spracket app and tried printing and i still see the same strikes and poor qulaity, very disappointed with the Product.

I am using Redmi Note 4 ( with android )

[TEJ1602]

@pradeepkammella, Welcome to HP Support Community!

If you have already tried all the troubleshooting steps from this document HP Sprocket Printers - Improving Print Quality and still have issues, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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