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Seeing poor quality print and seeing strike lines in the photo print

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Bought spracket today morning from amazon and i charged it fully , but when printing photos i see strike lines and photo print quality is very poor. Can you help me to get this rid of this or do i need to return the spracket to amazon back??


Any help is appreciated.

App version : 2.61.4(6590)
firmware version : 1.1.8
hardware version :6
Mac address : c4:30:18:2b:a7:58

Note > firmware is updated and still see the same quality.
tried installing the spracket app and tried printing and i still see the same strikes and poor qulaity, very disappointed with the Product.

I am using Redmi Note 4 ( with android )

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@pradeepkammella, Welcome to HP Support Community!


If you have already tried all the troubleshooting steps from this document HP Sprocket Printers - Improving Print Quality and still have issues, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

I am an HP Employee

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